personal development secret-- Huge Fare, Rude staff

I wish to complain about the behaviour of your ticket inspectors at Clapham Junction on the 24th of February 2006.

I arrived at the station at around 20:30 and had a dispute with the inspectors over the use of a pre paid oyster card, which, unknown to me, was not valid at Clapham Junction. The number on the penalty notice was 1162649.

The inspectors asked me for my name and address. In compliance with the Penalty Fare Rules 2002 I wrote down these details for them. They then asked me to show identity. I refused because there was nothing in the law that required me to do this. The inspectors could have used the electoral register to confirm these details if they so wished. The rules clearly state in paragraph 12 that the only requirement is for the passenger to give his name and address, there is no mention of proof being required.

However, the inspectors were rude, aggressive and intimidating. They held me against my will for thirty minutes and called the police because I did not show them identity. Despite numerous requests to be released they refused, even though they had my details. The Railways Act states that a passenger over the age of 15 can only be detained if they refuse to give sufficient details of their name and address. Once again, there is no mention of the requirement to show identification. I expect many passengers do not have identification to offer.

I believe your inspectors acted illegally by detaining me and I wish to be compensated for this and to receive an apology for this appalling behaviour...




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